KnowitAll App
The Product empowers users by enhancing their efficiency and effectiveness, serving as both a guide to support and a key to unlocking knowledge
Client: The largest home improvement retailer
Role: Product Designer
Project details:
The HD’s reign as most trusted home retailer in the U.S. was starting to get challenged by the competition. With their digital experience lagging behind their brand, the challenge was to arm HD with the ultimate power through centralized knowledge base. The design solutions aims to take a user-centered approach, prioritizing employees' needs and experiences. By understanding their challenges and preferences, aim to create a seamless experience for accessing support and knowledge. Through intelligent guidance and a centralized knowledge base, employees can find information quickly and easily. This approach ensures the solution is adaptable and customizable, fostering engagement and empowerment across all departments.
Contribution:
Understanding the requirements, gathering required documentation, User Research, Design workshops, Userflows, Ideation, Low-to-Mid-to-High Fidelity Wireframes, Comps, Interactive Prototypes, Usability Testing, Design Documentation, Development Hand-off, Design QA.
Tools used:
Figma, FigJam, Miro, Chat GPT, Office 365, Adobe CC, Authenticator, MS Teams, MS Excel, SharePoint, and Jira
The Challenge
As a designer on this project, committing to navigating the complexities of understanding diverse user needs across departments, managing stakeholder expectations effectively, and adapting to evolving requirements throughout the project lifecycle.
Challenge Accepted
By fostering open communication, conducting thorough user research, and remaining agile in our approach, we can ensure that the solution we deliver meets the needs of all stakeholders and evolves in alignment with organizational goals.
Approach
Throughout the project, I worked collaboratively to ensure that every aspect of the solution, from design and development to deployment and support, was effectively managed and aligned with organizational goals. This approach enabled me to identify key issues and user needs, leading to improved designs and enhanced product usability and experience.
Retrospective
Working on an AI project as a product designer was really exciting. This project allowed me to deep dive into the world of artificial intelligence, gaining valuable insights and hands-on experience in leveraging AI technologies to solve real-world problems. Collaborating with experts in the field, I honed my skills in user research and design iteration, ensuring that the solutions were not just technologically advanced but also user-friendly and intuitive. I learned a lot about Chat GPT and got to explore prompt engineering too. The challenges during the project not only expanded my problem-solving abilities but also instilled in me a sense of resilience and adaptability, qualities essential in today's fast-paced tech industry. I excelled at using Figma and also at coordinating with different teams in different time zones. Overall, this experience has been incredibly fulfilling, propelling my growth as a product designer and equipping me with the skills and confidence to take on even more ambitious projects in the future.